Frequently Asked Questions [FAQs]
- What can I do through My Account on Ooberpad?
Ans-You can view your orders through 'My Account'. It also allows you complete control over your transactions on Ooberpad. You can manage or edit your personal data like your address, phone number(s), or email IDs; change your password, and track your order status.
- How do I know if my order is confirmed?
Ans-Once you have placed an order on Ooberpad and have paid for it, you will receive a receipt of your order on your email ID. This will contain the order details, including a unique Order ID. It will also contain a list of the items ordered and the expected delivery time.You will also be notified when Ooberpad ships the item(s) to you. These shipping details will be provided with the respective Tracking Number(s).
- Can I order a product that is listed as being 'Out of Stock'?
Ans-Unfortunately, you cannot order a product that is listed as being 'Out of Stock'. However, you can can click the 'Notify Me' button to be notified when this product is in stock.
- Is it necessary to have an account to shop on Ooberpad?
Ans-We recommend that you create an account to shop for and purchase items. You can shop on Ooberpad without an account and by simply providing your email ID. However, by creating your very own Ooberpad account, you can enjoy a personalised shopping experience. This includes recommendations just for you, a quicker checkout, and a public wishlist. You will also be able to rate and review products in the future.
- How do I pay for an Ooberpad purchase?
Ans-Ooberpad accepts various debit and credit cards including, Visa, MasterCard, Maestro, and American Express. You can also use Internet banking. We protect your identity as well as your information by using Verisigned Certified Advanced Encryption Standard (AES) software, which encrypts your information.
We reveal only the last four digits of your credit card number when confirming your order. However, we do transmit the entire credit card number to the appropriate credit card company during order processing.
We also collect, store, and disclose personally identifiable customer information by adopting and adhering to physical, electronic, and procedural safeguards. We may even request proof of identity before we disclose personal information to you.
Do sign out when using a shared computer. This is to ensure your protection against unauthorised access to your password and to your computer.
Ooberpad ensures that your purchases are safe and that your personal information with us is completely protected. Our Verisign SSL software encrypts all your personal information. This includes your credit card or debit card number, name, and address. This encryption process converts the characters and information that you enter into bits of code, which are then transmitted securely over the Internet. So, be assured that your payment details are completely secure with us.
- Secured Payment?
Ans-Ooberpad offers you multiple payment methods. Whatever your online mode of payment, you can relax, knowing that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. If your question is not answered in this section, do contact us.
- Are there any hidden charges when you make a purchase on Ooberpad?
Ans-There are NO hidden charges when you make a purchase on Ooberpad. The prices listed in the Checkout section are final and all-inclusive. The price that you see on the product page is exactly what you will pay.
- How do I pay using a credit or debit card?
Ans-Ooberpad accepts credit and debit cards issued in India as well as internationally. Ooberpad accepts payments using Visa, MasterCard, and American Express credit cards. You can pay for your shopping using your credit card at checkout. For this, you will need your card number, expiry date, and CVV number (found on the back of your card). After entering these details, you will have to enter the online 3D Secure password on the bank's page or your One Time Password (OTP). Ooberpad also accepts payments using debit cards. These include Visa, MasterCard and Maestro debit cards. At checkout, you will need your card number, expiry date (optional for Maestro cards), and your CVV number (optional for Maestro cards). You will then have to enter your online password (issued by your bank) on your bank's secure page to complete the payment.
- Is it safe to use my credit/debit card on Ooberpad?
Ans-It is completely safe to use your credit/debit card on Ooberpad. We provide the highest levels of transaction security currently available on the Internet. We use Verisigned Certified Advanced Encryption Standard (AES) encryption technology to protect your card information, even as we securely transmit it to the different banks for payment processing.
All credit and debit card payments on Ooberpad are processed through the secure and trusted payment gateways of different, leading banks. Banks now use the 3D Secure password service for online transactions, thereby providing an additional layer of security through verification of your identity.
- How does Ooberpad prevent card fraud?
Ans-At Ooberpad, we subscribe to a strong fraud detection capability. We continously monitor transactions for suspicious activity and also encourage manual verification of possible fraudulent transactions by our inhouse team.
If we are unable to rule out the possibility of fraud, we keep the transaction on hold, and ask the customer to provide identity documents.
These documents help us ensure that the purchases are made by a genuine card holder. In such instances, we apologise to our customers for any inconvenience and request them to bear with us, even as we ensure a safe and secure environment for online transactions.
- How do I check the current status of my orders?
Ans-You can review your order status and other related information in the 'Track Order' section. Click here to enter your Order Number(s) and view the status of all your orders. Alternately, you can login to your Account and click on My Orders.
- Can I cancel an order?
Ans-You cannot cancel the order once the token amount or full payment has been made. For more information please get in touch with us on firstname.lastname@example.org
- What is the estimated delivery time?
Ans-Ooberpad will ship the items within the time frame specified on the product page. Most products listed will be dispatched within 2 to 3 business days. Business days exclude Saturdays, Sundays, and public holidays. However, delivery time may exceed this time frame for certain products, depending on the product availability, the shipping destination, and the mode of transport selected (Road or Air).
Estimated delivery time will depend on the following factors:
A. The availability of the product on Ooberpad
B. The shipping destination
C. The geographical location of the courier partner
D. The mode of transport selected
- Are there any hidden costs and charges on items sold on Ooberpad?
Ans-There are absolutely NO hidden costs or charges on items sold on Ooberpad. The price that you see on the checkout page is the exact price that you will be paying. Please remember that delivery charges are not hidden charges and these will be incurred depending on Ooberpad's shipping policy. All final charges including delivery charges are listed in the checkout section for a particular product.
- Why does Ooberpad not ship to my area or location?
Ans-At times, we may choose not to ship to your location. This is entirely at our discretion. Also, whether or not we ship to your location depends on legal restrictions, if any, for shipping to your location and the availability of our courier partners for shipping to your location.
- Will Ooberpad deliver products internationally?
Ans-At this time, Ooberpad will not deliver products internationally. You will be able to purchase our products anywhere within India. You have to ensure that the delivery address for the product that you order on Ooberpad be in India.
- How do I arrange for a pickup when I need to return an item?
Ans-Returning a product on Ooberpad has never been easier. Simply get in touch with us at email@example.com with your order details and we shall review your request. If we approve your request we shall be in touch with the return process.
- What are Ooberpad's delivery charges?
Ans-We, at Ooberpad, will display delivery charges against every line item on the checkout page. Alternately, you can check delivery charges on the Add to Cart page by entering your shipping information.
- How does the delivery process work?
Ans-All deliveries are scheduled through our reputed and dependable courier partners. You will be informed when the seller ships your order and you will also be provided with a Tracking Number.
During checkout you will be prompted to provide your pin code to ensure that our courier partner does deliver to your location. All items are insured for theft and damages during shipping.
- How are items packed at Ooberpad and delivered to you?
Ans-We, at Ooberpad follow standard packing procedures. All fragile items are packed in corrugated boxes.
- Are all in-transit products insured?
Ans-Yes, Ooberpad insures all in-transit products.
- How can I track the delivery of my order?
Ans-All items sold on Ooberpad are delivered through our reputed courier partner. You can track your order through a Tracking Number provided by our courier partner to your email address or mobile number.
Returns and Exchanges
- Returns and Exchanges
Ans-At Ooberpad, we are committed to ensuring that you have a hassle-free and enjoyable shopping experience. You may have received a Dead on Arrival or Malfunctioning product. You can ask for an exchange or refund for the former and only an exchange for the latter.
- Within how many days can most items shipped from Ooberpad be returned?
Ans-Most items shipped from Ooberpad can be returned within 14 days of receipt of the shipment. However, certain products sold on Ooberpad may have different policies that govern their return.
When you shop on our website, we ensure that you have a smooth and easy returns experience. Our convenient returns service is provided free of cost. In the case of Refunds, we credit the entire amount that you have spent to your bank account.
- What items can I exchange?
Ans-We allow exchange of all dead on arrival or malfunctioning items. You can exchange the item for the same product, once the item has been received at our location and the contents have been verified by us.
- When are returns not possible?
Ans-There are certain conditions in which returns are not possible by Ooberpad. These are when:
A. The return request is made outside the specified time frame
B. The product is damaged because of use
C. The product is not in the same state as when you received it
D. The item has been used and installed
E. The product has been tampered with, or has missing serial numbers
F. There is anything missing from the package you have received, including price tags, labels, and original packing.
- Do I have to return the free gift when I return the product?
Ans-Yes, the free gift is included along with the product and has to be returned along with the product.
- Can I return part of my order?
Ans-Yes, if you have ordered multiple items, you can return one or some of these items if they are defective, and retain the rest of the order.
- When are refunds provided?
Ans-Ooberpad provides refunds only when the product is dead on arrival and cannot be exchanged.
- Why have I still not received a refund to my bank account after a return?
Ans-If you have initiated a return request, you will receive a mail from us confirming your refund. However, sometimes banks and other financial organisations take upto 7 to 10 working days or more to process the refund request. If you do not receive the refund by your subsequent billing cycle, you can contact us at .
We are always ready to help.
- What is the pickup process? Why have I been asked to ship the item?
Ans-After you have requested an exchange and it has been approved by us, we will schedule the pickup of the originally delivered product. We arrange for pickup from most of our customer locations. If we cannot pick up the item from your location you can send it back to us through a third-party courier.
You should ensure that:
A. The product is in an unused and original condition
B. You have included all price tags, labels, original packing, and invoice with the product
C. You have packed the item safely to avoid damage in transit
D. You have pasted the printed RMA slip on the package so that we can acknowledge your return
E. You have retained the original receipt for the courier charges you have paid
F. You have noted the courier tracking number for any future reference
G. The exchange will be done as soon as we receive the product from you and verify its condition.
- After requesting an exchange, I have changed my mind and would like to keep the product. What should I do?
Ans-You should call us to cancel your return request and we will do whatever is necessary. You should send us your exchange request before the product is In Transit.
- How do I cancel an order?
Ans-If you want to cancel your order, you need to get in touch with us at firstname.lastname@example.org with your Order Number.
Please note: If the product has been ordered but it has not been shipped, then you can cancel the order and avail 100% store credit towards purchase of any other item available on Ooberpad.com. Please note that we will not be able to refund the amount once the order is placed.
Due to the nature of high-end products we are authorised dealers for, not all products qualify for a return. In the event of a defective unit, the unit will be replaced with an identical unit. Furthermore, if we are unable to supply a replacement unit within 30-45 days, we will issue store credit.
- How long will it take to process my cancellation request?
Ans-Once you have requested a cancellation of your order, we will take approximately 2 to 3 business days to cancel the order subject to approval.
If you have opted to have your money transferred back to the source of transaction, it may take up to 7 to 10 working days for the banks to process the refund. You can get in touch with the banks directly in case of any delays after confirmation of the cancellation or refund by Ooberpad.
- How can you track your refunds or exchanges on Ooberpad?
Ans-You can always track your return through the Ooberpad site to ensure a completely seamless return experience. Simply get in touch with us at email@example.com to check the status of your return request.
- What do you need to retain to return your product at Ooberpad?
Ans-If you need an item to be exchanged or refunded by Ooberpad, you have to retain the original product, the packaging as well as the product accessories, if any. The product should not have been tampered with in any way. Also, you should include all price tags, labels, original packing, and invoice along with the product. You need to return the original product within 14 days of receipt of the product.
- When will I get an exchange that I have requested?
Ans-Once you request an exchange, we will evaluate your request. Once we approve it, we will send you the details about the pickup process as well as details about the exchange via an email.
Creating Great Product Reviews
- Creating Great Product Reviews
Ans-As a valued customer, your opinion counts! Writing product reviews on Ooberpad is a great way to let the ecommerce community know more about the different Ooberpad products available, as also what to avoid and what to buy...Here are some tips that will help you write great product reviews...
- Use the product for which you want to write a review
Ans-You should always personally use and experience the product for which you want to write a review.
- Educate your readers
Ans-You should provide a relevant, unbiased view of the product that will stand the test of time. Most readers are interested in the pros and cons of the product. What you write today should be relevant even after a long, long time.
- Write a personal review and be yourself
Ans-You should provide facts to back up your opinion, but you should also write the review in your very own personal style.
- Be accurate!
Ans-You should avoid facts and figures that you cannot verify, because nothing is worse than an inaccurate review
- Be concise!
Ans-You should be concise but creative. Also, do stay on topic and do not ramble. Play around with a catchy title as a way to get attention for your review.
- Check your review for spelling and errors
Ans-You should ensure a quick edit and spell check for an error-free review.
- Break your review into small paragraphs and sections
Ans-You should not have a review that is a long, continuous paragraph, which readers will find difficult to read. Do break it into shorter sections with subheadings, if necessary.
What to avoid when writing product reviews
- What to avoid when writing product reviews
Ans-You should write product reviews that are relevant to the product in question. Remember, that you are sharing your opinion about Ooberpad products, so that customers will do their own research regarding those products.
Ooberpad reserves the right to remove any product reviews for the following reasons:
- It is an irrelevant review
- It has references to other retailers
- It has personal information
- It has pricing-related comments
- It has profane language
- It has inflammatory comments
- It has copyrighted comments
- It has plagiarised content
- It has promotional content
- It is a review written for compensation
- It is a review written by a person who has a financial stake in Ooberpad or a competitor
- It is a review using an irrelevant email ID or a fake ID
- It is a review asking for helpful votes
- It is in a language other than English
- It gives feedback about errors in the product descriptions on Ooberpad
- Supplier Identification
Ans-Ooberpad is a site owned and operated by Actis Technologies Ltd. We are registered in India at Plot A-5, Cross Road B, M.I.D.C., Andheri (East), Mumbai 400093.
Our main trading address is the same as above.
- Contract Execution
Ans-Please note that your personal data will be used to provide information, goods, and services offered by our website to you, for both billing and order fulfillment.
- Cookies and Monitoring
Ans-As part of your visit to know more about and purchase our range of products, we monitor and gather information about you and your visits. We do this so that we know what it is that interests you when you visit our site, so that we can provide a seamless shopping experience, as well as purchasing recommendations for you.
We also use Bing and Google Analytics to collect cookies during your visit, so that we can continue to improve your shopping experience.
Type of Cookies
- Strictly necessary cookies
- Analytical/performance cookies
- Functionality cookies
- Targeting cookies
Type of Cookies
- These are cookies that are essential to the operation of our website.
- These cookies allow us to recognise and count the number of visitors to our website.
- These cookies are used to recognise you when you return to our website.
- These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may also monitor traffic to our website and collect the following information:
- The IP address of your computer
- The referring website from which you have got to our website
We may also monitor traffic to our website and collect the following information:
- We can make ongoing improvements to our website based on this data
- To know more about our most popular sources of business
- To provide you with individual purchasing recommendations based on your browsing and buying behaviour
- Product Information
Ans-We, at Ooberpad, have endeavoured to provide you with the latest and most accurate product information. However, we are not responsible for any discrepancies in the product(s) listed and the product(s) delivered.
We are also not responsible for delays in delivering orders through our website. For any complaints regarding the product, you can directly contact Ooberpad at Support@ooberpad.com
Ans- You must send all notices to the contact details on our website. We may give notice to you at either the email or postal address you provide to us when making a purchase.
- Laws governing the site
Ans-These terms are governed by Indian law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Indian law. The courts of Mumbai, India will have exclusive jurisdiction.
We may disclose your personal information:
To other companies within our group
If we sell our business
To agents, service providers, sellers, and partners
In cases where we are required by law to pass on information
If we believe such an action is necessary to prevent fraud, cyber crime or to protect the website, rights, and personal safety of a person(s)
To our website (customers and sales), where we may disclose aggregate statistics about visitors to describe our services to prospective partners (advertisers and sponsors) and other reputable third parties
Note: These statistics will not include any personally identifiable information.
- What personal information does Ooberpad.com gather about its customers?
Ans-The information we glean from our customers enables us to continually improve and personalise your shopping experience.
Ooberpad collects information about you from different sources. Some of these are:
Information you give us: We receive and store information you enter on our website, or give us in any other way. You can choose not to provide us with certain information, but then, you may not be able to take advantage of many of our features. The information we collect from you is used to respond to your requests, customise your shopping experience, improve our stores, and communicate with you.
Emails: We ensure that we make emails more useful and interesting and personalised for you. We also compare our customer lists to lists received from other companies. You can choose not to receive an email from us by adjusting your preferences.
Information from other sources: We may receive information about you from other sources and add it to our account information.
- With whom do we share the information that we receive?
Ans-We do not share your information with just anybody. Your information is an important part of our business and we are not in the business of selling it to others. We share information only as mentioned and to third-parties that are either subject to this Privacy Notice, or then, that follow practices that are as detailed and protective as this Privacy Notice.
- Third-Party Service Providers
Ans-Ooberpad has several companies and individuals that provide different functions on our behalf. This includes fulfilling orders, delivering packages, sending postal mail, sending email, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. These companies and individuals have access to your personal information, which is needed to perform their functions. They may not, however, use it for other purposes.
- Promotional Offers
Ans-There are times that Ooberpad.com sends offers to selected groups of our customers on behalf of other businesses. However, we do not give that business your name and address.
- Protection of Ooberpad.com and others:
- Order History
Ans-You can check your Order History from the “My Account” page. Simply click on the link on the top right-hand side on the Home page and you will be able to see a Login page. Enter your login details to access your account, or then Create an Account.
Once you do so, you will be able to see your Order History
- How can you know about your order status?
Ans-On Ooberpad, you can track your order status as follows:
- You will receive your Tracking Number in the email address entered by you when creating your account on our website. Enter this number in the Tracking Box on the Ooberpad website under Track Order.
If you have any queries regarding your Tracking Number or order status you can email us at firstname.lastname@example.org
- What is the Ooberpad “Track” button and how can you use it?
Ans-The Ooberpad Track Button is the easiest way to track your shipment on the Ooberpad website, allowing you to track shipments from several couriers. You can enter your Tracking Number on the Track Order page and track your shipment.
- What can you do if your shipment does not arrive on time?
Ans-You can get in touch with us via email, chat, or phone and we will do our best to help you!
- What is the Tracking Process on Ooberpad?
Ans-The tracking process on Ooberpad is as follows...
a) A thank-you message appears after you order a product, with the Order Number from Ooberpad. This message is sent to your email ID.
b) Two to three days after ordering the item, an email will be sent to the email ID entered during Login with the Tracking Number from our shipping partner. This Tracking Number will also be sent to your mobile number.
Note: We will try to deliver most products to you in two to three days. However, there are certain regions where the courier does not deliver our products within this time frame.
c) The message will also contain information related to your order, with your Order Number.
d) After you receive this message, you can continue to track your order by entering the Tracking Number on the Track Order page in the Footer section of the site.
e) After you enter the Tracking Number, you will receive information as to the delivery status of your order.
f) After your shipment has been delivered, you will receive a message on your email ID, stating that the order has been delivered. You will also receive this message on your mobile phone.
g) This completes the transaction.
Ooberpad Price Match Guarantee
- What is Ooberpad price match guarantee?
Ans-Ooberpad brings you India's first Price Match Guarantee for world-class AV products from the Elac, Denon and Tannoy brands listed on our website. If you find a dealer or retailer quoting a better price than Ooberpad, then send us the proof and we'll try to match or improve on their price.
For any further assistance, please talk to our customer support on 022-30808080, email us at email@example.com or simply use the live chat option on our website.
- How to request a price match from Ooberpad.com?
Ans-You must have a formal competing quote on email or on a genuine company letterhead to avail this offer. Simply email us the quote on firstname.lastname@example.org with subject "Price Match Guarantee" with your contact details (name and direct number). For any further assistance, please talk to our customer support team on 022-30808080 | email us at email@example.com | or chat online on our website for any queries or discussion
- How do I provide the "proof of price"?
Ans-You can share a formal quotation via the retailer's company letterhead or an authorised email id along with the competitor's contact details. We will verify the lower price and availability of the item
- Are competitors' services also eligible for price matching?
Ans-No, we will try to match or improve our pricing for the supply of products only. Due to the differences in type and quality of services being performed, Ooberpad does not match competitors' service prices
- What are the terms & conditions of Ooberpad price match guarantee?
Ans-Price Match Guarantee is only applicable on Elac, Denon and Tannoy products listed on our website
- Eligible items should be identical in terms of brand, model number and colour to qualify
- Quote for comparison must be from an authorised dealer (in India) for these brands and should offer 1-year manufacturer's warranty. They must have a public showroom or registered office in India
- The quotation for Price Match should be genuine and shared on an official letterhead or email quote should be from an authorised email domain only.
- The competitor’s sales terms and conditions such as delivery fees, methods of payment, installation charges, taxes, etc. should be clearly mentioned in the quotation
- Our Price Match offer is available only at the time of purchase and is valid for 24 hours only i.e. The order needs to be placed within 24 hours
- This offer cannot be bundled with any other prevailing Ooberpad offer
- Our price match guarantee exclusion list
Ans-Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card and festive/seasonal offers, ex-demo, trade quotations, liquidations and so on
- Price Match is not applicable after the order has already placed with Ooberpad or on any returns due to price difference later
Ans-The Ooberpad Price Match offer is effective from 26th April 2017 onwards, until further notice
- Ooberpad may amend these terms and conditions anytime without any notice
- Prices and availability of products and services are subject to change without notice
- We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your payment is completed